Frequently Asked Questions
Everything you need to know about our premium thermal apparel and services.
What is the standard shipping timeframe for orders within the USA?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their thermal gear sooner.
How do I ensure I am choosing the correct size for thermal layers?
We recommend referring to our detailed Size Guide located on each product page. Our thermal wear is designed for a snug, athletic fit to maximize heat retention.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. If your gear doesn't fit perfectly, we provide free exchanges to ensure you stay warm.
Are Guide Thermal USA products machine washable?
Yes, most of our products are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the thermal fibers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping outside of the United States?
Currently, Guide Thermal USA focuses on serving the domestic market, but we are looking into expanding our shipping capabilities to international destinations soon.